Privacy Policy

Protecting your personal data and assets is our highest priority. We are fully committed to safeguarding them.

Trustline Monvex collects and retains data necessary for your trading activities. How we collect and store this information is detailed in the Privacy Policy below

Our policy is shaped by the following principles:

• To ensure complete transparency about our procedures for collecting and storing your personal data:

Our goal is to ensure you fully understand how we collect and process your data so you can make informed decisions. We maintain clear guidelines and processes for handling data on this website. Our policy explains the specific methods we use so that you have clear, transparent, and concrete information about its use on this website. You are in the driver's seat.

We will share information promptly whenever we determine you need to be informed. Transparency is essential to us.

Our trained staff are always available to address any questions you may have about our processes, including our obligations under the laws of Bangladesh. You can contact us at: info@trustline-monvex.com

• We do not use personal data for any purpose other than as described in our Privacy Policy.

We may process personal data for the following purposes, including ensuring the proper operation of Trustline Monvex services and facilitating connections between trader-members and third-party trading platforms. We may also use it to maintain and improve website features and services; safeguard our rights; and comply with regulatory or other legal requirements. Finally, where needed, this data supports the delivery of administrative and other business functions related to the Services we provide to you, the client.

To deliver better services tailored to your preferences and needs, Trustline Monvex uses personal data.

• To effectively use the essential tools needed to protect your personal data and safeguard your rights in this regard:

You may contact us at any time to request access to all of your personal data. We can also update or delete it upon request. We can further facilitate requests to transfer that data to you or to a nominated third party as required. We provide these services to help you more effectively exercise your rights to both privacy and control.

• Secure your personal data:

Our security systems meet the highest standards, with bank‑grade protections. While a 100% guarantee is not possible, we remain committed to continually upgrading our systems to the highest possible levels and strengthening the safeguards we have in place.

We maintain a detailed and comprehensive privacy policy and the highest-level security systems.

1. The Scope?

This policy sets out our procedures for collecting, processing, and sharing any and all data related to a natural person.

Our policy applies to all natural persons who are identifiable or have been identified. This specifically includes any individual who can be identified or has already been identified in connection with data entrusted to us or data we can access and/or combine.

Data processing, as defined in the Privacy Policy, specifically refers to the storage, management, and organization of personal data.

We do not collect, nor do we seek to collect, any information about individuals under the age of 18. We also do not permit individuals under the age of 18 to use our platform for any purpose. If we become aware of any user or any information relating to a person under the age of 18, we will delete that information immediately.

2. What personal information do we retain?

When you register with us, we collect the personal data necessary to enable you to use our services. Where required, we may also request additional personal data to verify account ownership, for example. To improve and maintain the highest quality of service, we collect and analyse data related to your use of our platform’s services, as well as those of our third-party partners.

3. You are under no obligation to provide the company with your personal data.

While you are not obliged to share your data with us, choosing not to do so may limit the services we can provide. It may also restrict your ability to use our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect information that can be used to personally identify you. We do, however, collect details such as your account activity, IP address, and the date and time of each access. For maintenance, security, and support purposes, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language associated with your account.

Regarding personal data collection, we collect and retain only the information you consent to share with us when you connect to a third-party trading platform through us.

The personal information you share with third-party platforms may include your full name, address, phone number, and email address.

5. Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes outlined in the Policy. All such uses and processing comply with applicable laws in Bangladesh.

The company will not handle, process, or transmit your data except in accordance with the applicable laws in Bangladesh. The legal bases for this are as follows:

• You consent to the company storing and processing your personal data. By submitting your information to the company, you authorise us to transfer that information to the relevant third-party trading platform as required and where applicable. You also consent to the processing of your personal data for one or more purposes.
• To improve services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may be required to store and process your personal data.
• Data processing is necessary to comply with legal obligations.

If you would like to learn more about the data processing the company is obligated to perform, please feel free to contact us by email.

Here you will find a list of the specific purposes for which we may process your personal data, together with the corresponding legal bases.

6. Disclosure of Personal Data to Third Parties

For purposes including the storage and processing of IP addresses, the conduct of user surveys and analyses, and the provision of other related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share certain personal information you provide with third-party services. In such cases, the use of your data will be governed by that company’s privacy policies. This may include various digital trading platforms.

To better serve our clients and strengthen our overall services, the company may share personal information with its affiliates and trusted partner companies.

When legally required, or to protect the rights and assets of the company and its third-party partners, we may disclose information to relevant legal or regulatory authorities.

In connection with critical business transactions—such as a company sale, raising investment, or securing a loan—we may share relevant data in a lawful and appropriate manner. This also applies in the event of any merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Use of Cookies and Third-Party Services

Cookies and similar technologies may be used for site analytics and, in collaboration with advertising partners, in accordance with applicable laws and standard practice.

Cookies—small pieces of data stored on your device when you visit a website—are used to gather information about browsing behaviour, preferences, and usage patterns. Their purpose is to personalise and enhance your experience, enabling us to remember your settings and preferences and to tailor our service offerings on this basis. These cookies are also employed for website analytics and for compiling statistics to support measurement, reporting, and strategic planning.

Broadly speaking, this site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close the browser. Persistent cookies, on the other hand, remain in your browser even after you end a session. These enable the site to recognize you as a returning visitor and make it easier for you to use the site.

Types of cookies:

Cookies may be used as necessary, in line with their intended purposes:

Cookies are blocked or have been deleted

To delete or block cookies, update your browser settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Disabling cookies will prevent some operations and site features from working as expected.

ONLINE TRACKING NOTICE

We will retain your personal data for as long as necessary to carry out the operations described elsewhere in this policy. We may keep it longer where required by applicable laws, regulations, and our company policies.

At your request and discretion, your personal data will be shared with third‑party trading platforms for 12 months. After that 12‑month period, and with your consent, it will be shared for an additional 12 months.

As part of our operations, we regularly review all personal data to determine whether it remains necessary.

9. Transfers of personal data to third countries or international organizations

When necessary to deliver our services or for security reasons, personal data may be transferred to third countries (outside your country) and to international organizations under robust security safeguards. We apply the highest standards of data protection to keep your information safe and ensure your rights and legal remedies are available in all situations.

All residents within the EEA (European Economic Area) are protected by data privacy laws and safeguards.

• All data transfers are conducted under the EU’s legal jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public bodies or authorities are conducted in accordance with Article 46(2). This constitutes a legally binding and enforceable agreement.
• The European Commission’s Standard Contractual Clauses, issued under Article 46(2)(c) of the GDPR, define the conditions for data transfers, which are carried out in accordance with them. The Clauses are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the specific security measures our company uses to safeguard your personal data during transfers to third countries, please send your request by email to info@wealthwaydigital.uk

10. Protection of Personal Data

Personal data is protected using state-of-the-art technical and organisational measures that follow industry best practices. These safeguards significantly reduce the risk of unlawful or accidental destruction, loss, or alteration of data.

While we apply the utmost care and best-practice procedures for data protection, as required by law, it is not possible to guarantee in all circumstances that your personal data will remain error-free. Accordingly, we cannot be held liable if personal data is disclosed, or for any incidental, intangible, or consequential loss or damage. This includes situations beyond our control, such as disclosure arising from transmission errors, third-party unauthorised access, or any other similar cause.

If we receive a legally binding request from regulators or other authorities, we may be required to disclose your personal data to them. Once disclosed under legal compulsion, we cannot control how those authorities handle, store, or protect your data.

Anything transmitted over the internet, including personal information, carries a certain risk of interception and is not completely secure. The Company cannot guarantee the absolute security of any data transmitted online at any time.

11. Links to third-party websites

On this website, you may encounter links to third-party applications and websites. Please note that these are neither affiliated with nor controlled by the company, and our privacy policy does not apply to them. They have their own procedures and priorities for collecting and processing personal data, and we are not responsible for such activities. Use at your own discretion.

Always review the privacy policy of any company or service when you visit their website before providing personal data. Ensure their data collection, use, and processing practices align with your preferences and priorities. Any data you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or modify this policy at any time. We will provide notice of changes on our website and through other appropriate channels. The updated version of the privacy policy will be posted on the website and, unless stated otherwise, will take effect immediately upon publication.

13. Your Personal Data Rights

You retain full control and final authority over the use of your personal data, including verifying its accuracy, correcting errors, and choosing to delete or restrict the scope and nature of any processing we perform.

On this page, EEA residents will find information relevant to them:

Your personal data is protected under the rights described herein. By sending an email to the address below, you may exercise those rights immediately.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any of your personal data that is currently being processed is accessible by us and therefore verifiable.

You may request your personal data for verification at any time, and it will be provided to you in electronic format. If you request additional copies of the data we process, beyond the first copy, a reasonable fee may be charged.

Rights granted by law and in the Privacy Policy must not infringe the rights of others in any way. The company reserves the right to deny or limit access to personal data if disclosure would infringe upon the rights and freedoms of others.

Right to Rectify Errors

Any errors in your personal data, whether due to omissions or inaccuracies, can be corrected by you or by the Company to ensure proper processing.

Erasure Rights

You have the right to request deletion of your personal data in the following situations. 1) If your data has been processed without your consent or outside legal boundaries. 2) Upon your request to remove the data where the Company has no legal obligation to retain it. 3) If you no longer agree to or accept our processing, even if lawful and within our legitimate interests or those of a third-party provider. 4) If we are legally required to delete your data.

The right to erasure may be overridden by legal obligations under EU law or the laws of any Member State. Likewise, this right does not apply where data is required for the establishment, exercise, or defence of legal claims

Right to Restrict Data Processing

You have the right to request that processing of your personal information be restricted when you believe it contains inaccuracies.

If you request that the use of your personal data be restricted, we will delete it unless one of the following applies: 1) Applicable European Union or Member State law prevents deletion. 2) With your consent, it is needed for the defence against or exercise of legal claims. 3) It is necessary to protect the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, if you have consented in any manner to its collection and if its processing is carried out by automated systems.

You have the right to request the transfer of any or all of your personal data to another company or organisation, where technically feasible. This does not affect your right to have your data deleted. This right may not be exercised if doing so would infringe upon the rights or freedoms of another individual.

Right to object to data processing

Although the Company may rely on our legitimate interests, or those of a third-party service provider, you have the right to object to the processing and require us to cease such processing. This right does not apply where there are compelling legal grounds to continue the processing, including to establish, exercise, or defend legal claims. In these circumstances, we may continue the processing of your personal data.

You may at any time object to the processing of your personal data for any direct marketing purposes.

Right to Withdraw or Refuse Consent

You have the right to withdraw your consent to our processing of your personal data at any time, with immediate effect where feasible. This does not apply retroactively to any processing that took place before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory, or other supervisory authority.

If you believe that your rights and freedoms have been violated in relation to the processing of your personal data, EU Member States have designated regulatory and supervisory authorities for this purpose. You may lodge a complaint with these authorities at your discretion.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or the laws of its Member States.

Once we receive your request about your personal data and its processing, we will give you access to the information you requested, as outlined in Section 13 of this policy. We may extend this timeline by up to two months, depending on the volume of requests and the complexity of your request. If an extension is required, we will notify you of the extended deadline within one month of receiving your request.

We will send the requested information to you electronically at no cost, unless doing so would violate applicable law or the provisions of Section 13. We reserve the right to charge a reasonable fee or refuse a request if it is frivolous, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is reasonable doubt about the individual submitting a personal data request, to ensure data protection and security.